Required data in accordance with § 5 TMG
Name of the Company: City Hotel Biel Bienne GmbH
Authorized Representative: Sandra Heinze
Telephone: +41 32 3272727
Trade Register Office: Canton of Bern
Register Number: CH-073.4.006.186-7
VAT-ID according to § 27a VAT Act: CHE-101.123.545 MWST
Concept and Text: Holger Schaeben
Concept and Design: Christoph Niermann
Photos: Oliver Tjaden
Programming: Taki Kiometzis
Weather Data Source:
City Hotel Biel Bienne GmbH
As of: May 2018
City Hotel Biel Bienne GmbH, Aarbergstrasse 29, 2503 Biel manages the hotel City Hotel Biel Bienne and is responsible for the collection, processing and use of your personal data and the compatibility of data processing with the applicable data protection law.
Your trust is important to us, which is why we take the subject of data protection seriously and ensure that appropriate security is in place. Of course, we comply with the legal provisions of the Swiss Federal Law on Privacy (DSG/Schweizerisches Bundesgesetz über den Datenschutz), the Ordinance to the Federal Law on Data Protection (VDSG/Verordnung zum Bundesgesetz über den Datenschutz), the Telecommunications Act (FMG/Fernmeldegesetz) and other applicable data protection provisions of Swiss or EU law, in particular the General Data Protection Regulation (DSGVO/Datenschutzgrundverordnung).
In order for you to know what kind of personal data we collect from you and for what purposes we use it, please take note of the information below.
The address of our data protection representative in the EU is: Sandra Heinze, Aarbergstrasse 29, 2503 Biel, Switzerland, email@example.com.
A. Data processing in connection with our website
1. Visiting our website
When you visit our website, our servers temporarily store each access in a log file. As with any connection to a web server, the following technical data is recorded without your intervention and stored by us no longer than 12 months, at which time it is automatically deleted:
- the IP address of the requesting computer,
- the IP address range owner’s name (generally your internet service provider),
- the date and time of access,
- the website from which the access was made (referrer URL) and with the search term used, if applicable,
- the name and URL of the retrieved file,
- the status code (e.g. error message),
- the operating system of your computer,
- the browser you are using (type, version and language),
- the transmission protocol used (e.g. HTTP/1.1.) and
- your username from a registration/authentication, if applicable.
This data is collected and processed for the purpose of enabling the use of our website (establishing a connection), to permanently guarantee system security and stability and to enable the optimization of our internet services as well as for internal statistical purposes. This is our legitimate interest in data processing within the meaning of Art. 6 para. 1 lit. f DSGVO.
The IP address is also evaluated together with the other data in the event of attacks on the network infrastructure or other unauthorized or abusive use of the website for reconnaissance and defense purposes and may be used in the course of criminal proceedings to identify and prosecute the users concerned under civil and criminal law. This is our legitimate interest in data processing within the meaning of Art. 6 para. 1 lit. f DSGVO.
2. Using our contact form
You have the possibility to use a contact form to get in touch with us. For this, the following details are required:
- first and last name
- e-mail address
- your message
We only use this data as well as a telephone number that you voluntarily provide in order to answer your contact enquiry in the best possible and personalized way. The processing of this data is therefore necessary for the implementation of pre-contractual measures within the meaning of Art. 6 para. 1 lit. b DSGVO or is in our legitimate interest within the meaning of Art. 6 para. 1 lit. f DSGVO.
3. Registering for our newsletter
You have the opportunity to subscribe to our newsletter on our website. This requires a registration. The following data is required during registration:
- first and last name
- e-mail address
The above data is necessary for data processing. In addition, you can voluntarily enter further data (birthday and country).
We process this data exclusively in order to personalize the information and offers sent to you and to better tailor them to your interests.
By registering, you give us your consent to the processing of the data provided for the regular dispatch of the newsletter to the address you have provided and for the statistical evaluation of usage behavior and optimization of the newsletter. This consent constitutes our legal basis for processing your e-mail address within the meaning of Art. 6 para. 1 lit. a DSGVO. We are entitled to commission third parties with the technical handling of advertising measures and are entitled to pass on your data for this purpose (cf. Section 13 below).
At the end of each newsletter you will find a link to unsubscribe at any time. You can voluntarily inform us of the reason for your cancellation. After the cancellation your personal data will be deleted. Further processing will only take place in anonymous form to optimize our newsletter.
4. Booking via the website, by correspondence or by telephone call
If you make a booking either via our website, by correspondence (e-mail or postal letter) or by telephone call, we require the following data to process the booking:
- first and last name
- postal address
- date of birth
- telephone number
- credit card details
- e-mail address
The legal basis of data processing for this purpose is the fulfilment of a contract pursuant to Art. 6 para. 1 lit. b DSGVO.
Cookies help in many ways to make your visit to our website easier, more pleasant and more meaningful. Cookies are information files that your web browser automatically stores on your computer's hard drive when you visit our website.
Most internet browsers automatically accept cookies. However, you can configure your browser so that no cookies are stored on your computer or a message appears whenever you receive a new cookie. On the following pages you will find explanations on how you can configure the processing of cookies with the most common browsers:
- Microsoft Windows Internet Explorer
- Microsoft Windows Internet Explorer
- Mozilla Firefox
- Google Chrome for desktop
- Google Chrome for mobile
- Apple Safari for desktop
- Apple Safari for mobile
Disabling cookies may prevent you from using all the features of our website.
6. Tracking tools
a. General information
We use the web analysis service of Google Analytics for the purpose of demand-oriented design and continuous optimization of our website. In this context, pseudonymous user profiles are created and small text files stored on your computer ("cookies") are used. The information generated by the cookie about your use of this website is transmitted to the servers of the providers of these services, stored there and processed for us. In addition to the data listed under point 1, we may receive the following information:
- the user’s navigation on the website,
- the user’s duration on the website or subpage,
- the subpage from which the user leaves the website,
- the country, region or city from which the website is accessed,
- the device (type, version, color depth, resolution, width and height of the browser window) and
- returning or new user.
The information is used to evaluate the use of the website, to compile reports on the website activities and to provide further services associated with the use of the website and the internet for purposes of market research and demand-oriented design of this website. This information may also be transferred to third parties if this is required by law or if third parties process this data on behalf of the company.
b. Google Analytics
Google Analytics is provided by Google Inc, a company of the holding company Alphabet Inc, based in the USA. Prior to the transmission of the data to the provider, the IP address will be reduced by activating IP anonymization ("anonymize") on this website within the member states of the European Union or in other countries party to the Agreement on the European Economic Area. The anonymous IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. In such cases, we provide contractual guarantees to ensure that Google Inc. maintains an adequate level of privacy. According to Google Inc., under no circumstances will the IP address be linked to other data relating to the user.
Further information about the web analysis service used can be found on the Google Analytics website. Instructions on how to prevent your data from being processed by the web analysis service can be found at http://tools.google.com/dlpage/gaoptout?hl=de.
B. Data processing in connection with your stay
7. Data processing for the fulfillment of legal reporting requirements
On arrival at our hotel, we require the following information from you and your companion(s):
- first and last name
- postal address and canton
- date of birth
- place of birth
- official identification card and number
- day of arrival and departure
- room number
We collect this information to comply with legal reporting obligations, which result in particular from the hospitality industry or police law. Insofar as we are required by relevant regulations to forward this information to the responsible police authority, we will do so.
We have a legitimate interest in the fulfilment of the legal requirements within the meaning of Art. 6 para. 1 lit. f DSGVO.
8. Recording purchased services
If you make use of additional services during your stay (e.g. the mini-bar or pay-TV offer), we will record the subject matter of the service and the time at which you receive it for billing purposes. The recording of this data is required in the sense of Art. 6 Para. 1 lit. b DSGVO for the processing of the contract with us.
C. Storage and exchange of data with third parties
9. Booking platforms
Finally, we may be informed by the platform operators of any disputes in connection with a booking. We may also receive information about the booking process, which may include a copy of the booking confirmation as proof of the actual booking. We process this data to protect and enforce our claims. This is our legitimate interest within the meaning of Art. 6 para. 1 lit. f DSGVO.
Please also note the information on data protection of the respective provider.
10. Central storage and linking of data
We store the data specified in paragraphs 2-5 and 8-10 in a central electronic data processing system. The data concerning you is systematically recorded and linked in order to process your bookings and the contractual services. For this we use software from Rebag Data, Switzerland, Software Protel. The processing of this data within the framework of the software is based on our legitimate interest in a customer-friendly and efficient customer data management within the meaning of Art. 6 para. 1 lit. f DSGVO.
11. Duration of storage
We only store personal data for as long as it is necessary to use the tracking services mentioned above and the further processing within the scope of our legitimate interest. We keep contractual data for a longer period of time, as this is prescribed by legal retention obligations. Retention obligations, which oblige us to store data, result from regulations concerning the right to report, accounting and tax law. According to these regulations, business communications, contracts concluded and accounting records must be kept for up to 10 years. If we no longer need this data to perform the services for you, the data will be blocked. This means that the data may then only be used for accounting and tax purposes.
12. Disclosure of data to third parties
We will only pass on your personal data if you have expressly consented, if there is a legal obligation or if this is necessary for the enforcement of our rights, in particular for the enforcement of claims arising from the contractual relationship. Furthermore, we pass on your data to third parties insofar as far as this is necessary in the context of the use of the website and the contract processing (also outside of the website), namely the processing of your bookings.
A service provider to whom the personal data collected via the website is passed on or who has or can have access to them is our web host MKF Informatik, Wekstrasse 16, 3250 Lyss. The website is hosted on servers in Switzerland. The data is passed on for the purpose of providing and maintaining the functionalities of our website. This is our legitimate interest within the meaning of Art. 6 para. 1 lit. f DSGVO.
Please also note the information in paragraphs 7-8 and 10-11 regarding the transfer of data to third parties.
13. Transmission of personal data abroad
D. Further information
14. Right of access, correction, deletion and restriction of processing; right to data portability
You have the right to request information about the personal data that we store about you. In addition, you have the right to correct incorrect data and to have your personal data deleted, insofar as this does not conflict with any legal obligation to retain data or an event of authorization which allows us to process the data.
You also have the right to reclaim from us the data that you have provided to us (right of data portability). Upon request, we will also pass the data on to a third party of your choice. You have the right to receive the data in a common file format.
You can contact us for the above-mentioned purposes by e-mail at firstname.lastname@example.org We may, at our sole discretion, require proof of identity to process your applications.
15. Data security
We use appropriate technical and organizational security measures to protect your personal data stored with us against manipulation, partial or complete loss and against unauthorized access by third parties. Our security measures are continuously improved in line with technological advancements.
You should always treat your access data confidentially and close the browser window when you have finished communicating with us, especially when you share your computer with others.
We also take internal data protection very seriously. Our employees and the service companies commissioned by us have been obliged by us to maintain confidentiality and to comply with data protection regulations.
16. Note on data transmission to USA
For reasons of completeness, we would like to point out to users residing or domiciled in Switzerland that monitoring measures are in place in the United States by US authorities, which generally allow the storage of all personal data of all persons whose data was transmitted from Switzerland to the USA. This is done without differentiation, restriction or exception on the basis of the objective pursued and without an objective criterion which makes it possible to limit the access of the US authorities to the data and their subsequent use to very specific, strictly limited purposes which can justify the intervention associated with both access to these data and their use. Furthermore, we would like to point out that there are no legal remedies available in the USA for the data of subjects from Switzerland which would allow them to gain access to the data concerning them and to obtain their correction or deletion, or that there is no effective legal protection against general access rights of US authorities. We explicitly point out this legal and factual situation to the person concerned in order to make an appropriately informed decision to consent to the use of his data.
17. Right of appeal to a data protection authority
You have the right to file a complaint at any time with a data protection supervisory authority.
As per: National Data Protection Agency, Helvetiastrasse 15/17, 3005 Bern,